Connecting Texans to information and resources for mental health and addiction

Mental Health Navigation Line
  10 a.m. to 6 p.m. M - F

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Make a Difference.
Be a Mental Health Navigator.


The Here For Texas Mental Health Navigation Line is a non-clinical service dedicated to educating, informing, and offering support to individuals seeking information about mental health and addiction services and resources in North Texas. Our goal is to make life-changing and life-saving connections between people who need mental health resources and the professionals who provide services.

Our mental health navigators are volunteers who are trained in case management and mental health education. Navigators will respond to incoming calls and offer mental health information, resources, and encouragement. No professional mental health experience is required.


  • Answer calls regarding mental health information and resources.
  • Collect pertinent information to assess needs and develop an action plan with the caller.
  • Provide information about mental health conditions and treatment strategies.
  • Intervene with individuals who are at imminent risk of hurting themselves or others.
  • Document caller information, mental health concerns, and services provided.
  • Follow up with callers to assess progress.
  • Consult with staff regarding callers’ needs to ensure appropriate information and resources are being offered.

Goals for Each Call

With the help of trained navigators, callers should benefit from increased knowledge about how to navigate the mental health system, empowerment to seek treatment, and improved feelings of hope and support.


A Mental Health Navigator must have personal experience with mental illness and recovery, defined as:

  • Having had a mental health condition,
  • Having had a relationship with someone who had a mental health condition, or
  • Having been a student or professional in the mental health field.

A Mental Health Navigator must be:

  • At least 18 years of age
  • Currently living in the North Texas area
  • Computer proficient
  • Able to master the case management software and telephone system
  • Comfortable talking on the phone
  • Able to discuss difficult, complex topics
  • Able to comply with confidentiality and legal requirements
  • Able to work in a team environment
  • A quick learner and able to adapt to new challenges
  • An active listener
  • Able to communicate with empathy
  • Willing to communicate empathically with individuals from diverse cultural backgrounds, religious beliefs, gender identity, sexual orientation, and age groups, including adults, youth, family members, professionals and community agencies

Training and Support Total training

Total training commitment is approximately 40 hours:

  • 28 hours of classroom training
  • 6 hours of call observation
  • 6 hours on the navigation line with supervision
  • All 40 hours must be served to successfully complete the training requirement

Time Commitment

After the training is complete, volunteers are asked to serve a minimum of six hours per month (two 3-hour shifts, or one 6-hour shift) for at least six months. Shifts are available Monday through Friday 10 a.m. to 6:00 p.m.

Grant Halliburton Foundation staff is dedicated to creating a fulfilling and effective volunteer opportunity for you. Thank you for your commitment to our community!


The information on this site is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your qualified mental health provider with any questions you may have regarding a medical condition. We do not recommend or endorse any specific tests, mental health providers, products, procedures, opinions, or other information that may be mentioned on this site. Reliance on any information provided herein is solely at your own risk.

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